KRISTINA, D.; WINOTO TJ, H. Analisis Kualitas Pelayanan Terhadap Loyalitas Konsumen. Ilmiah Manajemen Bisnis, [S. l.], v. 8, n. 2, 2014. Disponível em: https://ejournal.ukrida.ac.id/index.php/IMB/article/view/538. Acesso em: 5 oct. 2024.