KUSUMAH, B. Pendekatan Sistem Manajemen Mutu Bagi Organisasi. Ilmiah Manajemen Bisnis, [S. l.], v. 9, n. 2, 2014. Disponível em: https://ejournal.ukrida.ac.id/index.php/IMB/article/view/557. Acesso em: 4 dec. 2024.